Orders can be made via the online store, email email@example.com, or phone 03 5722 4253
Delivery fees: Orders to Metro Melbourne and North East Victoria over $250 are free delivery and orders under $250 will be charged a $15 delivery fee. Deliveries to Metro Sydney have a minimum order of $150 and a delivery fee of $25. Deliveries to other areas can be discussed either before or after the order and will be assessed case by case to see if delivery can be made to that area and what the fee will be.
Our money back guarantee: Gamze Smokehouse guarantees to deliver premium quality, fresh products to your door. We will gladly refund any perishable item that you are dissatisfied with. If there any problems with your delivery please contact us at customer service on 0428 212 180 or email Enquiries
Delivery: We deliver into Melbourne every Tuesday. We can deliver to your home or workplace but remember your order will need to be refrigerated ASAP. We will contact you the day before delivery to confirm the time and address.
If delivery is missed your order can be picked up at one of the Farmers Markets we attend.
Orders to be delivered by Christmas must be made by the 14th of December.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where products are faulty, have been wrongly described or are different to the product purchased on the website.
Customer Service Policy
Gamze Smokehouse is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you.
We acknowledge and respect the trust you are placing in Gamze Smokehouse through your dealings with us. Under law, your rights to privacy are protected. The National Privacy Principles, the Privacy Act and general law place strict provisions on us to treat information collected as confidential. Gamze Smokehouse does not disclose any information obtained from its customers to any third party. If you prefer not to receive promotional information from us, please let us know by clicking on the ‘unsubscribe’ link at the bottom of any of our communications. Protecting your personal and order information is a priority at Gamze Smokehouse. We want you to be able to order from us with total confidence.
By using the gamzesmokehouse.com.au site, you are consenting to the collection of information by gamzesmokehouse.com.au
If any changes to these policies occur, we will notify our customers by updating this section of our website.
When purchasing from Gamze Smokehouse your financial details are passed through PayPal a popular and secure online payment facility. If you have any questions regarding our security policy, please contact our customer support staff at Enquiries